18 Steps Consultants, Palimukku, Kochi, Kerala-682016 +91 7907722853 / 8547731964 hr@18stepsconsultants.com

Job Detail

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Location Details:

Kochi, Kerala (Hybrid)

Travel to UK as per business needs

Salary Details

Up to 20,00,000/annum

Education

Graduation

Experience

Min 10 Years with 5 years in leading process transformation

Job Description

UK based MNC in IT sector is requires


Location: Kochi, Kerala (Hybrid)

Travel to UK as per business needs

Reports to: Director – Business Support & Transformation 

Preference will be given to those who can join immediately or are on notice period.


About the role:  

This role will lead a team in Kochi of process improvement professionals and a quality & compliance lead, to deliver step changes to processes, ways of working and customer experience, and ensure full benefits realisation through effective delivery. 

 

Additionally, they will provide local leadership to a team of data insights analysts with a dual reporting line into the central insights team in the UK, and a team of Operational Readiness analysts who will cover the handshake and testing of business-led change into operational teams, also with a dual reporting line into the central Operational Readiness UK team.

Roles & Responsibilities:

Role accountabilities and responsibilities: 


You will: 

• Take a data-led approach to identifying opportunities for continuous improvement and defining analysis and improvement plans across all geographies (India, UK, ROI) 

• Identify innovative improvements that will transform Services, responding at pace, being proactive and increasing efficiency and compliance. 

• Take the lead in the next phase of our strategic automation programme, to optimise embedding of our current solution, and ensuring full benefits realisation in Kochi. 

• Own the quality assurance framework and ensuring it is both kept up to date and adhered to.  This also includes supporting operational teams with necessary action plans to improve performance where needed, to meet quality targets. 

• Assure compliance to internal processes and quality controls and support the internal audit teams undertake central activities. 

• Own the development and maintenance of the suite of standard process maps. 

• Input to the backlog of Services product enhancements based on improvements identified. 

• Lead a monthly quality assurance forum to review issues and opportunities, and to ensure appropriate action plans are in place and driven through to resolution. 

• Have oversight of the Insights and Operational Readiness teams based in Kochi, as part of the wider transformation function 

 

Essential Skills/behaviours: 


You will have: 

• Experience leading and delivering large scale change programmes across geographies  

• Demonstrable experience of identifying, delivering and embedding transformational change that achieves measureable impact to customer experience and the bottom line. 

• Experience working in a fast-paced organisation working as part of a matrix based structure. 

• Strong team leadership skills with experience creating and leading a high performing team.  

• Knowledge of business improvement methodologies e.g. Six Sigma including problem solving and root cause identification and also change management principles, methodologies and tools. 

• Strong knowledge of business analysis and process design standards 

• Strong data analysis and story telling  

• Familiarity with project management approaches, tools and phases of the project lifecycle 

• Experience driving quality and compliance to agreed processes and controls, as agreed internally and externally with clients. 

• Experience of communicating and influencing stakeholders at all levels, establishing and maintaining strong relationships 

• Confidence to challenge current ways of working and define and deliver improvements. 

• Exceptional English communication skills, both written and verbal 

• Excellent active listening skills 

• Experience in Payroll and HR industry would be highly advantageous

Job Overview
  • Post Date : 08-Sep-2024
  • Last Date : 31-Oct-2024
  • Location: Kochi
  • Vacancy: 1
  • Job Type: Full-time
  • Gender Preference: Any
  • Salary: Up to 20LPA
  • Interview Mode: Telephonic & FTF
**18 Steps Consultants do not demand or accept money from Job Applicant(s)**

Get In Touch

18 Steps Consultants, Palimukku, Kochi, Kerala-682016

hr@18stepsconsultants.com

+91 7907722853 / 8547731964

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