Job Detail

Our client, one of the leading MNC in IT Sector.

Location: Ernakulam

Work Mode: Hybrid

Timing: UK Shift

Language: Must have excellent communication skills in English to interact with UK and Ireland clients.

Salary: Max. 5.2lpa 

Experience: Minimum 2 years exp in debt collection/Recovery/Credit control with international customers.

Role Accountabilities and responsibilities:

• Follow-up with designated set of customers primarily through calls and e-mails (if not reachable) for the due/overdue invoices and to remind them about Invoices that would be due in near Future.

• Good customer management & communication skills to reach right point of contact at the first instance and understand customer’s invoicing/payment process cycle. Always keeps communication channels open with the customers to achieve a WIN-WIN situation at both ends.

• Build and maintain strong working relationship with customers and always enforce the agreed contractual payment terms.

• Using various skip tracing methods to locate clients.

• Perform all administrative related duties, to ensure process efficiency.

• Identify payment barriers at early stages and take proactive steps to prevent issues by working with the On-shore team & other stakeholders to resolve customer queries. 

• Responds to all queries both from Internal & external customers in timely manner, as per the agreed SLA 

• Creates and maintain centralized records of all collection activities and serves as a conduit for information between Accounts Receivable, Business Finance, and the operational teams.

• Escalates and controls overdue account balances as per corporate collection policy by engaging other parties, including legal as and when required.

• Supports the team in Audit activities.

• Works closely with the supervisor to carry out ad-hoc projects and support the Treasury team on cash forecasting.

Skills and Experience

• Masters/Bachelor’s degree 

• Minimum 2 years exp in debt collection/Recovery/Credit control with international customers in BPO/Shared Services

• Experience in an onshore-offshore environment and ability to embrace challenges 

• Strong communication skills and capable of managing expectations of the role 

• Comfortable working with targets

• Good knowledge of Microsoft Excel and MS office tools

• Knowledge of ERPs and Financial systems (like SAP, Oracle Cloud, NetSuite)

• Ability to work in a fast paced continuously evolving environment with focus on achievement

• Basic knowledge about dispute administration & Billing process