18 Steps Consultants, Palimukku, Kochi, Kerala-682016 +91 7907722853 / 8547731964 hr@18stepsconsultants.com

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Location Details:


Salary Details

Maximum INR 520000/annual


Masters/Bachelor’s degree 


Minimum 2 years exp in debt collection/Recovery/Credit control with international customers in BPO/Shared Services

Job Description

Our client, one of the leading MNC in IT Sector.

Location: Ernakulam

Work Mode: Hybrid

Timing: UK Shift

Language: Must have excellent communication skills in English to interact with UK and Ireland clients.

Salary: Max. 5.2lpa 

Experience: Minimum 2 years exp in debt collection/Recovery/Credit control with international customers.

Role Accountabilities and responsibilities:

Follow-up with designated set of customers primarily through calls and e-mails (if not reachable) for the due/overdue invoices and to remind them about Invoices that would be due in near Future.

Good customer management & communication skills to reach right point of contact at the first instance and understand customer’s invoicing/payment process cycle. Always keeps communication channels open with the customers to achieve a WIN-WIN situation at both ends.

Build and maintain strong working relationship with customers and always enforce the agreed contractual payment terms.

Using various skip tracing methods to locate clients.

Perform all administrative related duties, to ensure process efficiency.

Identify payment barriers at early stages and take proactive steps to prevent issues by working with the On-shore team & other stakeholders to resolve customer queries. 

Responds to all queries both from Internal & external customers in timely manner, as per the agreed SLA 

Creates and maintain centralized records of all collection activities and serves as a conduit for information between Accounts Receivable, Business Finance, and the operational teams.

Escalates and controls overdue account balances as per corporate collection policy by engaging other parties, including legal as and when required.

Supports the team in Audit activities.

Works closely with the supervisor to carry out ad-hoc projects and support the Treasury team on cash forecasting.

Skills and Experience

Masters/Bachelor’s degree 

Minimum 2 years exp in debt collection/Recovery/Credit control with international customers in BPO/Shared Services

Experience in an onshore-offshore environment and ability to embrace challenges 

Strong communication skills and capable of managing expectations of the role 

Comfortable working with targets

Good knowledge of Microsoft Excel and MS office tools

Knowledge of ERPs and Financial systems (like SAP, Oracle Cloud, NetSuite)

Ability to work in a fast paced continuously evolving environment with focus on achievement

Basic knowledge about dispute administration & Billing process

Job Overview
  • Post Date : 01-Jul-2024
  • Last Date : 31-Jul-2024
  • Location: Ernakulam
  • Vacancy: 1
  • Job Type: Full-time
  • Gender Preference: Any
  • Salary: Up to 5.2lpa
  • Interview Mode: Face to Face
**18 Steps Consultants do not demand or accept money from Job Applicant(s)**

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18 Steps Consultants, Palimukku, Kochi, Kerala-682016


+91 7907722853 / 8547731964

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