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18 Steps Consultants, Palimukku, Kochi, Kerala-682016
+91 7907722853 / 8547731964
Irinjalakkuda, Pondicherry & Coimbatore
25k-30k/month + Incentives and other benefits
Min 2 yr exp in Customer Service Support in Electronics/Home Appliances with good computer skills
For a well-known branded company with a range of products in Kitchen Appliances, Home Appliances, Home Entertainment is looking for:
Job Title: Branch Service In-charge (to manage service center)
Locations: Irinjalakkuda, Pondicherry & Coimbatore
Education: Diploma/Polytechnic/BTech Electronics + Computer skills
Experience: Min 2 yr exp in Customer Service Support in Electronics/Home Appliances with good computer skills
Salary: 25k-30k/month + Incentives and other benefits
Interview mode: Telephonic + Face to face
1. Daily update, order and maintain the minimum level inventory of required spares.
2. Monitor and update the attendance in Muster Roll on daily basis for all branch Service Engineers
3. Coordinate with Service Technician to enable the branch to achieve the service and collection targets every month.
4. Strive to achieve Service Level Policy for all the registered complaints.
5. Ensure sending back the replaced spares to HO periodically on time.
6. Obtain feedback for specific complaints from customers to ensure customer happiness.
7. Effectively manage product exchanges and ensure proper accounting.
8. Monitor and ensure Service Technicians obtain feedback for specific complaints from customers.
9. To ensure happy calls to all customers in the assigned area.
10. Ensure maintenance and hygiene in the branch premises
Your Dream Job Not Listed ? No Worries ! Upload your resume today, and we'll connect you with exciting possibilities
Upload your CV18 Steps Consultants, Palimukku, Kochi, Kerala-682016
+91 7907722853 / 8547731964
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