Job Detail

Bachelor’s degree in Computer Science, Information Technology, or a related field.

Minimum of 5 years of experience in ServiceNow development. Experience working in CSM and ITSM modules is mandatory.

• Assess the viability of new requests and provide proposals and solutions to the business that meet business requirements, align with IT strategy and maximise reuse opportunities.
• Create and update Technical Documents when necessary
• Contribute to and help develop the IT strategic architecture and business use of collaboration tools and their integration with other IT technologies.
• Identify opportunities to improve the application / streamline development activities wherever required and promote / drive innovation in technologies, processes, and tools
• Support the communication and delivery of requirements with relevant stakeholders in order to develop and influence solution direction as appropriate
• Resolve complex problems or transactions, where expertise is required.
• Prioritize and manage many open support Incidents and Change tickets at one time
• Support the roll-out of new applications.
• Test and evaluate new technology and applications.
• Work with business leads to generate dashboards, performance analytics data collectors and reports as needed.
• Support and mentor staff to maximise the output of the team
• Take control of weekly deployments and management of support documentation

Desired Skillset:

• JavaScript, HTML, CSS, Angular JS and good web design practices
• Implementation experience on any of the following applications like GRC, SecOps, CSM, APM, CMDB, ITOM.
• ServiceNow certifications – System administrator and CAD
• ITIL foundations certification a plus