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18 Steps Consultants, Palimukku, Kochi, Kerala-682016
+91 7907722853 / 8547731964
Irinjalakkuda,
Thalipparamba,
Coimbatore,
Kondotty
INR 25,000 to 30,000/month+ Incentives and other benefits
Degree/Polytechnic Diploma/BTech Electronics + Computer Skills
Min 2 yr exp in Customer Service Support in Electronics/Home Appliances with good computer skills
A well-known branded Home and Kitchen appliances company is looking for:
Position: Branch Service In-Charge
Locations: Irinjalakkuda, Thalipparamba, Coimbatore, Kondotty
Qualification: Degree/Polytechnic Diploma/BTech Electronics + Computer Skills
Experience: Min 2 yr exp in Customer Service Support in Electronics/Home Appliances with good computer skills
Salary: 25,000 to 30,000/month+ Incentives and other benefits
About the Role:
We are seeking a highly motivated and experienced Branch Service In-charge to oversee service operations across in our Service Centres. This role is key to ensuring exceptional customer service and efficient management of branch service teams.
Key Responsibilities:
• Lead and manage branch service teams to ensure timely and effective service delivery.
• Oversee the installation, maintenance, and repair of home appliances and electronics.
• Ensure adherence to service quality standards and customer satisfaction.
• Monitor inventory levels and spare parts availability at each branch.
• Resolve customer complaints and ensure prompt issue resolution.
• Implement service process improvements and best practices.
• Prepare and analyze service performance reports and present to senior management.
• Train and mentor service staff to enhance technical skills and knowledge.
• Collaborate with the Head Office to align branch service operations with company objectives.
Your Dream Job Not Listed ? No Worries ! Upload your resume today, and we'll connect you with exciting possibilities
Upload your CV18 Steps Consultants, Palimukku, Kochi, Kerala-682016
+91 7907722853 / 8547731964
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