Kochi
Up to 45kpm
Cab facility available within 5kms of company location
3-5 years in a BPO/Call Center environment, with at least 1 year of experience in a leadership role.
A leading BPO is looking for:
Position: Team Leader (UK Voice Process)
Location: Kochi
Experience: 3-5 years in a BPO/Call Center environment, with at least 1 year of experience in a leadership role
Salary up to 45kpm
Cab facility available within 5kms of company location.
Job Summary:
We are seeking an experienced Team Leader to lead a team of customer service representatives handling UK-based customer queries for a leading BPO in Kochi. The ideal candidate will have excellent communication and leadership skills, with a strong focus on customer satisfaction and team performance.
Responsibilities:
- Lead a team of 15-20 customer service representatives
- Manage daily operations, including coaching, training, and
performance management
- Ensure customer satisfaction and resolution of customer
queries
- Drive team performance and achieve operational targets
- Monitor and report on team performance metrics
- Identify and implement process improvements
- Handle escalated customer complaints and issues
Requirements:
- Excellent communication and interpersonal skills
- Strong leadership and team management skills
- Experience in a BPO/Call Center environment
- Knowledge of UK culture and customer service standards
- Fluency in English
- Ability to work in UK Shift
18 Steps Consultants, Palimukku, Kochi, Kerala-682016
+91 7907722853 / 8547731964
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