Job Detail

Graduation and above

Min 5 years of experience as a Team Leader in any BPO/customer support role

Should have min 7 years of experience in a BPO or similar kind of Industry

JOB RESPONSIBILITIES:

• Providing guidance to team members and addressing performance issues if any arise

• Conducting performance reviews to ensure that employees are meeting company standards

• Managing a team of customer service agents to ensure that client satisfaction is met or exceeded at all times

• Developing and implementing training programs for new hires to ensure that they are fully prepared for their jobs

• Conducting regular meetings with clients to ensure satisfaction with service standards

• Managing the daily operations of a call center or other inbound or outbound customer service department

• Analyzing data to identify trends in customer needs or behavior patterns that may require changes to business processes

• Developing and implementing new processes or procedures to improve efficiency or quality of service

• Coordinating with other departments such as marketing, sales, or human resources to ensure that customers receive appropriate attention.

Requirements:

• Min 5 yrs experience as a Team Leader in any BPO/customer support role

• Must be fluent in English, Malayalam and Hindi

• Should have min 7 yrs experience in a BPO or similar kind of industry

• Excellent communication skills are mandatory

• Should be responsible with Team leading capacity

Working Hours: 9hrs between 8am-8pm