Job Detail

Diploma/Polytechnic/BTech Electronics with good Computer and management Skills

Min 4 yr exp in Customer Service Support in Electronics/Home Appliances with good computer and Management skills.

• Team Leadership: Leading and mentoring service technicians to ensure high-quality service delivery.
• Service Operations Management: Overseeing daily service operations, including scheduling, dispatch, and service quality control.
• Service Center Appointment: Identifying and appointing new service centers to expand service coverage.
• Customer Satisfaction: Addressing service-related issues and maintaining a positive customer experience.
• Technical Expertise: Troubleshooting complex technical issues and providing guidance to service technicians.
• Process Improvement: Continuously evaluating and improving service procedures for better efficiency.
• Budget Management: Managing the service department’s budget to ensure cost control and profitability.
• Vendor Relations: Collaborating with suppliers and vendors for parts availability.
• Quality Assurance: Implementing quality control measures to meet industry standards.