Job Detail

About the Role

The Customer Support Advisor will represent Customer Support in internal and external based Customer interactions.

You will be supporting company solutions, speaking to and interacting with varied customer persona, including HR and/or payroll managers, finance managers, system administrators, IT professionals and internal colleagues to diagnose and resolve customer impacting solution issues.

Role accountabilities and Responsibilities

• Technical & Product Support
• Investigate and resolve data and solution issues through analysis, troubleshooting, and defect management.
• Escalate unresolved cases, document problems, and contribute to knowledge base and product improvement processes.

• Case & Customer Management

• Manage support cases through to resolution, ensuring regular updates and adherence to SLAs and KPIs.

Knowledge & Process Improvement

• Create, review, and approve knowledge articles to support case resolution and avoid duplication.

Collaboration & Development

• Represent the support team in internal and external meetings.
• Follow support procedures, maintain quality standards, and contribute to continuous improvement.
• Stay updated on new product releases and support knowledge sharing across the team.
• Identify and manage risks, and actively pursue personal and professional development.

Skills & Experience:

• Min 6 months-1 yr experience with exceptional verbal and written communication in English across multiple channels
• Fresher with excellent communication and a go-getter attitude can also apply.

Additional

• Bachelor's Degree

Benefits

As part of your benefits package, you’ll receive:

• A competitive base salary up to 4.5lpa
• Must be willing to work in UK shift (1:30pm to 10:30pm IST)
• HYBRID mode work
• 5 days work (Sat and Sun off)
• Cab pick and drop within 30kms of Infopark radius.
• 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.
• Private medical insurance.
• Life assurance 4x salary.
• Enhanced pension scheme with company contributions up to 8.5%.
• A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.