18 Steps Consultants, Palimukku, Kochi, Kerala-682016 +91 7907722853 / 8547731964 [email protected]

Job Detail

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Location Details:

Salt Lake, Kolkata

Salary Details
  • 20k-30k/month + performance incentives
  • Career growth opportunities
  • Supportive work environment
Education
  • Graduate in any discipline
  • MBA/Marketing preferred
  • Experience in software, SaaS, IT services, or client servicing is an advantage.
Experience

1-3 years

Job Description

A leading company specializing in web development, digital marketing, SEO, and mobile app development services in India is looking for:


Position: Relationship Manager (Software Product)

Location: Salt Lake, Kolkata

Education: Graduate in any discipline, MBA/Marketing preferred, Experience in software, SaaS, IT services, or client servicing is an advantage.

Experience: 1-3 years

Salary & Benefits: 20k-30k/month + performance incentives, career growth opportunities, supportive work environment

Working Days & Hours: Monday to Saturday 11:00 AM – 7:00 PM

Job Type: Full-Time | Work from Office

Interview mode: Face to face


Job Summary


We are looking for a dynamic and client-focused Relationship Manager to manage customer relationships, drive product adoption, and ensure client satisfaction for company's software products. The candidate will act as a bridge between clients and the internal support/sales team to maintain long-term business relationships.

Roles & Responsibilities:

Key Responsibilities

  • Build and maintain strong relationships with existing clients
  • Understand client requirements and provide suitable product solutions
  • Conduct product demonstrations and onboarding sessions
  • Handle client queries, follow-ups, and issue resolution
  • Ensure customer satisfaction and retention
  • Coordinate with sales and technical teams for smooth execution
  • Identify upselling and cross-selling opportunities
  • Maintain client records and regular follow-up reports
  • Achieve relationship and revenue targets

Required Skills

  • Excellent communication and interpersonal skills
  • Strong client handling and relationship-building ability
  • Basic understanding of software products / SaaS platforms
  • Problem-solving and negotiation skills
  • Good presentation and follow-up skills
  • Knowledge of CRM tools and MS Office preferred
Job Overview
  • Post Date : 03-Jun-2026
  • Last Date : 04-Jul-2026
  • Location: Salt Lake, Kolkata
  • Vacancy: 2
  • Job Type: Full-time
  • Gender Preference: Any
  • Salary: 20k-30k
  • Interview Mode: Face to Face
**18 Steps Consultants do not demand or accept money from Job Applicant(s)**

Get In Touch

18 Steps Consultants, Palimukku, Kochi, Kerala-682016

+91 7907722853 / 8547731964

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