Job Detail

Customer Support Payroll Advisor serves as a vital bridge between clients and company’s payroll processes. You will be tasked with troubleshooting complex payroll data and application issues, ensuring 100% SLA compliance, and delivering seamless support across ticketing, chat, and phone.

Key Responsibilities

• Issue Resolution: Act as a subject matter expert to diagnose, troubleshoot, and resolve payroll application and software errors end-to-end.
• Multi-Channel Support: Deliver exceptional customer service via tickets, live chat, and telephone.
• Defect Management: Identify system bugs, raise DevOps records, and manage customer expectations while known problems are fixed.
• Knowledge Sharing: Create knowledge base articles and document solutions to help both internal teams and customers.
• Stakeholder Collaboration: Build strong relationships with HR managers, finance teams, and internal cross-functional departments.

Requirements & Qualifications

• Experience: Minimum of 12 months of experience in a multi-channel, English-speaking customer-facing or support role.
• Payroll Knowledge: A background or fair knowledge in  Payroll is a significant advantage.
• Tech-Savviness: Strong aptitude for analyzing software, SaaS platforms, and HCM solutions.
• Skills: Excellent written and verbal English communication (often tested via a Common Communication Test).
• Flexibility: Willingness to work in rotational 24/7 shifts,

What the company Typically Offers

• Competitive salary and performance-based benefits.
• Medical and personal accident insurance, plus flexible wellbeing benefits.
• Transportation to the office (cab facilities for shifts).
• Structured product training and career progression opportunities
• HYBRID mode work
• 5 days of work (Sat and Sun off)