Job Detail

For a reputed Tours and Travel company: 

Job Title: Collections Executive / Collections Officer

Department: Accounts & Finance
Location: Kochi
Employment Type: Full-time

Salary-Up to 30kpm + TA & DA

Required Qualifications & Skills

• Education: Bachelor’s degree
• Experience: Minimum 2–3 years of proven experience in credit control or collections,

Interview mode: Face to face at Ernakulam Office

Those who are in Ernakulam district or who know the routes in Ernakulam district can apply.

Job Summary

We are looking for a diligent and results-driven Collections Officer with 2 to 3 years of experience to manage and recover outstanding payments from corporate clients, retail customers, and travel agents. Your primary responsibility will be to monitor accounts receivables, resolve billing discrepancies, and ensure timely collections while maintaining excellent professional relationships with our clients.

Key Responsibilities

1. Portfolio Management & Collection

• Monitor corporate, B2B agent, and retail customer accounts for overdue balances.
• Reach out to clients via phone, email, and in-person visits to secure outstanding payments.
• Meet weekly and monthly collection targets to optimize company cash flow.

2. Dispute Resolution & Reconciliation

• Coordinate with the Sales, Operations, and Ticketing teams to verify disputed invoices (e.g., cancellation fees, amendment charges, or hotel no-show disputes).
• Perform regular account reconciliations with corporate clients and travel agents to resolve payment mismatches.
• Provide accurate statements of accounts (SOA) and payment ledger copies to clients upon request.

3. Credit Control & Risk Management

• Monitor credit limits assigned to sub-agents and corporate clients, alerting management when thresholds are breached.
• Identify high-risk accounts or chronic defaulters and recommend credit blocks or legal escalations when necessary.

4. Reporting & Documentation

• Maintain meticulous records of all collection activities, follow-up notes, and payment commitments.
• Prepare daily, weekly, and monthly Accounts Receivable (AR) aging reports for the Finance Manager.