Job Detail

For a leading BPO looking for:

Position: Operations Manager

Location: Kochi

Education: Post Graduate (LLM, M.A, M.B.A/PGDM, M.C.A, M.Com, M.Tech, M.Ed, M.Sc)

Experience: 4 - 10 Years

Salary: Up to 5lpa

Job Description

- Ensuring schedule adherence

- Do ensure relevant content development for the trainees

- Team Member performance and productivity

- Provides appropriate call monitor feed backs and performance improvement

- Coordinates with quality department on quality monitoring reports

- Ensures proper staffing and plans for backup when necessary

- Maintains SLA

- Manages the Team Attendance and maintains report

- Reviews daily reporting and schedule and makes future adjustments to assure that service levels are attained

- Preparation of Daily and Weekly Rooster

- Should be able to work under pressure

- Should able to manage the team closures

-Team Coaching