Job Detail

For a leading BPO requires:

Position: Customer Care (Air-Ticketing Voice Process - Domestic)

Location: Kochi

Vacancies: Multiple

Education: Graduation (any)

Experience: Fresher/Experienced

Excellent communication skills in English and Hindi/ Telugu / Kannada.

Salary: Up to 22kpm (for experienced). Freshers-max 18kpm(negotiable)

Interview mode: Face to face at Kochi

The Shift timings are 8am to 5pm and 1pm to 10pm 

6 days working, one rotational off

Flexible for rotational shift timing (the process window is from 8 a.m. to 10 p.m. )

Working hours is 9 hrs including break of one hour

Key Skills and Competences:

Excellent communication skills in English and Hindi/ Telugu / Kannada.

Excellent telephone manner

Computer proficient

Possible Operational Scenarios 

1. Air Ticket issuance failure

2. Booking done but itinerary not received

3. Booking completed but unable to issuance

4. Assistance in web check–in

5. Assistance in cancellation

6. Assistance in rescheduling /re-issuance

7. Queries on cancellation and refund

8. Queries on ancillary service during or post issuance

9. Any issues facing at the airport

10. Refund related

11. Group Fare Enquiry