Job Detail

Job Overview

• Role Title: Receptionist / Front Office Executive
• Industry Type: Non-Banking Financial Company (NBFC)
• Work Location: Head Office – Ernakulam (Kochi, Kerala)
• Compensation Range: ₹15,000 – ₹18,000 per month
• Experience Required: Freshers
• Education Required: Any Graduation degree
• Candidate Preference: Female; Ernakulam natives strongly preferred
• Core Profile Attributes: Highly professional presentation, pleasant demeanor, and exceptional communication skills.

Core Key Responsibilities:

1. Front Desk & Visitor Management

• Welcome clients, auditors, candidates, and guests warmly.
• Maintain a professional, organized reception area.
• Direct visitors to relevant departments or meeting rooms.
• Manage the visitor logbook and issue security badges.
• Answer general inquiries about NBFC branch services.

2. Switchboard & Communication Management

• Filter and forward incoming corporate telephone calls.
• Take accurate messages for executive leadership teams.
• Monitor the main corporate email inbox daily.
• Share corporate announcements with branch offices.
• Assist in screening initial walk-in job applicants.

3. Mail, Courier & Administrative Support

• Sort and track inward/outward office couriers.
• Maintain logs for legal and compliance letters.
• Coordinate scheduling for corporate conference rooms.
• Supervise the office support staff regarding cleanliness.
• Monitor front office stationery stock levels.

Required Skills & Qualifications:

Technical Competencies

• Basic Computers: Comfort using Microsoft Office tools like Word and Excel.
• Email Etiquette: Ability to draft clear, formal emails to internal teams.

Behavioral Competencies

• Excellent Communication: Fluent and polished verbal skills in English and Malayalam.
• Professional Presence: Well-groomed, polite, and confident presentation.
• Multitasking Ability: Capacity to manage ringing phones and walk-in guests simultaneously.