Job Detail

We are seeking a dynamic, result-oriented Head of Recovery to lead and manage the collection and asset recovery operations of a leading NBFC across Kerala. This senior leadership role is based at Kochi Head Office and focuses on managing risk and minimizing non-performing assets (NPAs) for both Gold Loan and Vehicle Loan portfolios.

📋 Role Overview

• Position Title: Head of Recovery / Recovery Head
• Location: Kochi, Kerala (Requires extensive travel across the state)
• Industry: Non-Banking Financial Company (NBFC)
• Products: Gold Loans & Vehicle Loans (Commercial & Private)
• Salary: Open & Negotiable (Commensurate with experience)
• Age Limit: Maximum 50 years
• Target Candidate: Male candidates preferred due to the extensive field travel and nature of recovery operations across Kerala.

🚀 Key Responsibilities

Strategic Leadership

• Create and implement effective recovery and collection strategies for Gold and Vehicle loans.
• Minimize Non-Performing Assets (NPAs) and maximize cash flow recovery.
• Monitor market trends and economic shifts across Kerala to predict and prevent defaults.

Portfolio Management & Recovery

• For Vehicle Loans: Oversee repossession processes, yard management, and the auctioning of seized vehicles in compliance with legal guidelines.
• For Gold Loans: Manage the timely auctioning of pledged gold ornaments for accounts that have defaulted.
• Field Operations: Conduct regular field visits and monitor high-value default accounts personally.

Team Management & Agency Network

• Lead, mentor, and motivate a regional team of collection managers and field executives across Kerala.
• Appoint, manage, and evaluate external recovery and repossession agencies.
• Set clear performance targets for the team and ensure they are met.

Legal & Compliance

• Partner with the internal legal team to initiate legal actions (such as SARFAESI, Section 138, and arbitration) against chronic defaulters.
• Ensure all recovery activities strictly follow RBI guidelines, fair practices codes, and local laws.
• Maintain complete transparency and ethical standards during field recoveries.

🎯 Candidate Profile & Qualifications

• Education: Bachelor’s degree in any discipline
• Experience: Minimum 12–15 years of experience in NBFC/Banking recovery, with at least 5 years in a regional or state-level leadership role.
• Product Knowledge: Proven track record in managing collections for Gold Loans and Vehicle Loans (Two-wheelers, Cars, or Commercial Vehicles).
• Geographical Knowledge: Deep understanding of the Kerala market, local demographics, and regional challenges.
• Languages: Native fluency in Malayalam and professional proficiency in English is mandatory.
• Skills: Strong negotiation, conflict resolution, leadership, and analytical skills.