Job Detail

Any Degree

Minimum 3 years experience in handling marketplaces of Amazon India/Amazon UAE/Flipkart/Noon

Major Function:

• Manage day-to-day operations across Amazon India, Amazon Uae, Flipkart, Noon, Trendyol, Carrefour, and other assigned online marketplaces.

• Create and maintain product listings and catalogues, including product titles, descriptions, specifications, images, keywords, attributes, and other relevant content.

• Coordinate with the Marketing/Creative team for product images, A+ content, banners, videos, and other marketplace creatives.

• Ensure accuracy and completeness of product catalogue information and resolve listing errors, suppressed listings, content issues, and catalogue discrepancies.

• Manage SKU creation, product onboarding, ASIN/SKU mapping, categorization, and catalogue updates across marketplaces.

• Monitor and update product pricing, promotional offers, discounts, schemes, and marketplace deals in coordination with the E-commerce and Category teams.

• Process and follow up on customer orders from Amazon India, Amazon Uae, Flipkart, Noon, Trendyol, Carrefour, and other assigned platforms.

• Ensure timely order processing, dispatch, delivery, cancellation, and return management in coordination with warehouse and logistics teams.

• Manage and periodically update inventory and stock availability across all online platforms to minimize stock-outs and excess inventory.

• Coordinate with the Online Warehouse and Accounts teams for order processing, stock reconciliation, returns, refunds, and payment-related issues.

• Monitor product visibility, listing status, ratings, reviews, and marketplace performance and highlight issues requiring corrective action.

• Track fast-moving and slow-moving SKUs and provide inputs for pricing, promotions, inventory, and assortment decisions.

• Follow up on customer returns, cancellations, refunds, claims, and marketplace disputes and ensure timely resolution.

• Monitor marketplace performance indicators and identify opportunities to improve sales, conversion, product visibility, and profitability.

• Prepare daily, weekly, and monthly reports covering sales, orders, inventory, returns, claims, pricing, promotions, and SKU performance.

• Coordinate with Category, Marketing, Warehouse, Accounts, and Marketplace teams to ensure smooth execution of E-commerce operations.

Key Accountabilities

• Marketplace Operations & Order Management – Smooth and timely processing of orders, dispatches, returns, cancellations, and claims.

• Product Listing & Catalogue Management – Accuracy, completeness, and timely updating of product listings, catalogue content, images, attributes, and SKU information.

• Inventory, Pricing & Promotion Management – Maintain stock availability and ensure accurate pricing, promotional offers, discounts, and marketplace deals.

• Marketplace Performance & Growth – Monitor SKU performance, visibility, conversion, ratings, and sales trends and provide corrective inputs.

• Reporting & Cross-functional Coordination – Ensure accurate reporting and effective coordination with Category, Marketing, Warehouse, Accounts, and marketplace teams.

(Key Performance Indicators) (At least 4 Performance Measurable Criteria against each KRA)

• Order Fulfillment Rate – Percentage of orders processed and dispatched within the defined SLA.

• Catalogue Accuracy Rate – Percentage of active SKUs with complete and accurate listing/content information.

• Inventory & Stock Accuracy – Marketplace stock accuracy and reduction in stock-out incidents.

• Sales & SKU Performance – Achievement of assigned marketplace sales targets and improvement in SKU performance.

• Reporting & Issue Resolution TAT – Timeliness of reports and closure of listing, return, claim, pricing, and marketplace-related issues.